American Courier

Why we will no longer be a welcoming church

We’ve decided to quit being a welcoming church. No kidding. We’re giving it up. Like so many congregations, we’ve sunk an amazing amount of time and energy into becoming a welcoming church. We changed worship styles, trained greeters and ushers, wore name tags, brewed coffee, went to workshops on hospitality and put our friendliest people …

Why the Postal Service Is So Screwed

Reduced volume, financial crises, and a pandemic have wrecked the beloved institution. But Americans still need their mail.

10 Things You Should Know About the U.S. Postal Service

Snail mail doesn’t sound thrilling, but the United States Postal Service is anything but boring. Here are a few facts about the letter carriers in your life.

Tips for sending thoughtful snail mail

I absolutely love finding beautiful snail mail in my mailbox. And I bet you do, too. I’m not talking about bills and advertisements, but a classic, hand-written note from a friend. Getting something written in ink, on real paper is such a novelty in the age of text messages and emails. I have a few…

10 Benefits of Dovetail HR Service Delivery Software

Discover how Dovetail HR Service Delivery software can help your organization optimize its HR Service Delivery.

Will the Holidays Stress Your Customer Service Delivery?

Beating the holiday rush and handling the stresses on customer service delivery is all about preparation and being able to adjust in real-time to unforeseen conditions.

Optimizing IT Service Delivery? Think technology!

Optimizing IT service delivery: Technology is the answer Visit the report page

How to be Entrepreneurs in Service Delivery?

Being entrepreneur is not an easy step; however, thinking as entrepreneur is easy to learn<br>Entrepreneurs are not inventors for new products or ideas. They are normal people who are paying attention to something new they see, or go to places where they can observe people: malls, airports, universities and just walk around. See what people are doing and not doing<br>It is about understanding and…

What is your Framework for Excellent Service Delivery?

Does your IT organization have an effective governance framework to ensure success regardless of the

7 Steps to Excellent Service Delivery

I'm sure you remember the times your email system slowed to a crawl or one of your business applicat

Is it Time to Rethink Emergency Service Delivery?

Are old ethics rules stifling innovations in legal services delivery and marketing?

The legal services delivery environment is changing with supersonic speed as technology brings new innovations. But these new methods of delivering and marketing legal services still must pass muster under

Your 3-step plan for IT service delivery

Providing IT services can be a critical step in establishing a more open, inclusive, and trusting relationship with the business. A key hurdle? The absence of a clear implementation model.

The EquityTool: Changing Poverty Measurement and Service Delivery

Top 5 benefits of Service Level Agreements (SLA) in HR Service Delivery

Is your HR Case Management solution providing you these top 5 benefits of SLA management

Can Your Law Firm COO Improve Service Delivery AND Profits? They Should. This One Does.

In a time when corporate demand for outside legal counsel is critically low, firms that cling fervently to outdated models of service delivery are bound to lag behind. In contrast, firms that are bold enough to buck tradition are much more likely to flourish.

Should Service Delivery for Millennials Be Different?

Many marketers spend too much time trying to figure out the nuances of how to sell or service various age groups, the Greatest Generation, Baby Boomers, etc. I think it’s a waste of time. The new…

5 Ways ITSM Increases Business Intelligence and Smooths IT Service Delivery

With the way the relationship between IT and the rest of the business has evolved, CIOs and IT leaders need to carefully consider…Are you a business enabler or